Return & Refund Policy | Trenzly

Return & Refund Policy

Effective Date: July 21, 2026

Thank you for shopping with Trenzly. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We offer a 5-day return policy from the date of delivery for eligible products.

To qualify for a return, the product must:

• Be unused, unwashed, and in its original condition.
• Have all original tags and packaging intact.
• Be returned within 5 days of delivery.
• Include a valid Order ID or proof of purchase.

2. Non-Returnable Items

As Trenzly is a Print-on-Demand (POD) clothing brand, the following items are not eligible for return or exchange:

• Customized or personalized products.
• Products printed with customer-provided images, logos, text, or artwork.
• Products damaged due to misuse, improper washing, or normal wear and tear.

3. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product

Please contact us within 48 hours of delivery with:

• Your Order ID
• Clear photos or videos showing the issue

After verification, we will provide a replacement or refund, depending on the situation.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Prepaid Orders: Refunds will be credited to the original payment method used through Razorpay.
• Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or another mutually agreed payment method after receiving your bank details.

Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Trenzly will bear the return shipping charges.

For other approved returns, our customer support team will provide further instructions regarding the return process.

6. Order Cancellation

Orders can only be cancelled before production or dispatch begins.

Since customized Print-on-Demand products are made specifically for each customer, they cannot be cancelled once production has started.

7. Need Help?

If you have any questions regarding returns or refunds, please contact us:

Trenzly
Website: https://www.trenzly.in/
Email: support@trenzly.in
WhatsApp: +91 93843 98801 © 2026 Trenzly. All Rights Reserved.