Privacy Policy | Trenzly

Privacy Policy

Welcome to Trenzly. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

1. About Us

Brand: Trenzly

Website: https://www.trenzly.in/

Email: support@trenzly.in

WhatsApp: +91 93843 98801

2. Information We Collect

• Full Name
• Mobile Number
• Email Address
• Billing & Shipping Address
• Order Details
• Payment Information (processed securely through Razorpay)
• IP Address, Browser Information, Cookies and Device Information

3. How We Use Your Information

• Process your orders
• Manufacture customized products
• Dispatch and deliver your orders
• Provide customer support
• Send order updates
• Process returns and refunds
• Improve our website and services
• Prevent fraud and maintain website security

4. Print-on-Demand Products

Trenzly offers both pre-designed apparel and customized Print-on-Demand products.

Customers are responsible for ensuring that any uploaded images, logos, artwork, or text do not violate copyright, trademark, or intellectual property rights.

5. Payment Information

We accept secure prepaid payments through Razorpay, including UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other supported payment methods.

Cash on Delivery (COD) is available for eligible orders.

Trenzly does not store your debit card, credit card, banking credentials, or UPI PIN. Payments are securely processed by Razorpay.

6. Shipping

• Free Shipping across India
• Orders dispatched within 24–48 hours
• Delivery within approximately 7 business days

7. Returns

Eligible products can be returned within 5 days of delivery.

Customized products cannot be returned unless they are damaged, defective, or an incorrect item was delivered.

8. Cookies

Our website uses cookies to improve your browsing experience and website functionality.

9. Sharing Information

We never sell your personal information.

Your information may be shared only with trusted service providers such as:

• Razorpay
• Courier Partners
• Technology Providers

10. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access or misuse.

11. Your Rights

You may contact us to access, correct, or request deletion of your personal information where permitted by law.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

Trenzly
Website: https://www.trenzly.in/
Email: support@trenzly.in
WhatsApp: +91 93843 98801 © 2026 Trenzly. All Rights Reserved.